RETURN AND EXCHANGE POLICY

Thank you for shopping at By Nimran Kaur. We appreciate the fact that you like to buy the high-quality Indian clothing we sell. We also want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our products.

As with any shopping experience, there are terms and conditions that apply to transactions at By Nimran Kaur. We’ll be as brief as our attorneys will allow. The main thing to remember is that by placing an order or making a purchase at By Nimran Kaur, you agree to the terms set forth below along with By Nimran Kaur’s Privacy Policy and Terms of Use.

1. No Returns or Exchanges:

  • Due to the bespoke nature of our products, which are custom-made and tailored specifically to your measurements, we do not offer returns or exchanges. This policy is in place because each garment is unique and crafted to individual specifications, making returns impractical.

2. Sizing Issues:

  • We understand the importance of a perfect fit, especially in custom-made clothing. If you encounter any issues with the sizing of your garment, please contact us within 7 days of receiving your order. We are committed to ensuring your satisfaction and will work with you to resolve any sizing issues, which may include alterations to achieve the correct fit.
  • Please note that to assist in the sizing issue resolution, we may require detailed information, including specific measurements and photos demonstrating the area of concern.

3. Quality Concerns:

  • While we strive for excellence in the quality of our products, if you receive a product with a manufacturing defect, please contact us immediately. We will assess the issue and provide an appropriate solution, which may include repairs or replacement, depending on the specific circumstances.

4. Alterations:

  • In cases where sizing adjustments are needed, we will guide you through the process of getting the item altered. Depending on the situation, we may offer a partial refund or reimbursement for alteration costs. Please contact us before proceeding with any alterations to ensure that your request can be accommodated.

5. Cancellation Policy:

  • Due to the immediate processing of custom orders, we are unable to accept cancellations once an order is placed. Please review your order carefully before submitting.

6. Contact Us:

  • For any questions or concerns regarding our Return and Exchange Policy, or to discuss a sizing issue, please contact us at info@bynimrankaur.ca. We are here to help and ensure that your experience with us  is exceptional.

Thank you for choosing By Nimran Kaur for your custom Indian clothing needs. We value your business and are committed to providing you with the highest level of service.